Have a question? Be sure to check out our FAQ. Can't find your question? Don't hesitate to contact us at info@oliviaforkids.com.
Shipping
Orders in Belgium and the Netherlands are usually delivered to your home within 1-3 business days. If you want your order faster, you can take Express Delivery. Then we guarantee that your order will be shipped the same day (if ordered before 13:00).
See our shipping policy for more details.
Every order comes with a tracking code. You will receive your code as soon as the order is shipped.
Of course. You can always come and see, pay, try on or pick up all our products in our store in Antwerp. No appointment needed.
Returning
Most items are exchangeable or returnable within 30 days of purchase. Custom items are not returnable.
View our Return Policy for a breakdown by product.
Engraving
We place each engraving with a specialized laser device in our Antwerp workshop. The laser places the name or date to within a few micrometers. The engraving is placed a few micrometers deep, to avoid damage to the name plate.
This is certainly possible. In general, the rule is that we can place the engraving in all fonts that are installed on your computer by default. Do you want a special font? Just let us know with an email to info@oliviaforkids.com (mention the font and your order number).
In most cases, we recommend limiting the number of characters (per side) to a maximum of 14. Would you like a longer engraving? Then contact us with the name of the bracelet and the engraving, and we will check it together.
This is certainly possible. You can add the name in the 'Date' field when you enter your engraving. We will then place the name on the back of the bracelet.
Our store
Check out our Trustpilot page where we have already received a lot of verified reviews from customers from Belgium and the Netherlands.
For our collections, we worked closely with Orsini Diamonds, an Antwerp-based jeweler who has been selling jewelry for more than 35 years.
This jeweler is also part of the selective Antwerp hallmark Antwerp Most Brilliant.
We work only with real gold (9, 14 and 18kt). So no gold-plated jewelry, and no toxic substitutes. This allows us to ensure that the jewelry will not discolor. You can find the carat per product under details.
All our articles are manufactured in our own workshop in Antwerp or at one of our close partners in Italy. They always meet the strictest European safety requirements and do not contain nickel or other harmful substances.