Refund policy

We want every customer to be satisfied with their purchase and always try to find a solution if you are not satisfied. So be sure to contact us even if your item is not covered by the return policy.

No customization
Earrings without letter or birthstone and necklaces with pendant: free return within 30 days.

Light customization
All products with engraving or birthstone: free exchange for another product within 30 days.

Fully customized
Articles with the name or letters in gold: no return possible.

How do I request a return?
Send us an email to info@oliviaforkids.com with your order number and we will explain the necessary steps.